USA Pawn & Jewelry
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About USA Pawn & Jewelry
USA Pawn & Jewelry in Phoenix, AZ, offers a range of pre-owned brand-name items at affordable prices, perfect for those seeking quick cash solutions. Their commitment to respect and service makes every visit a pleasant experience.
The atmosphere is welcoming, with staff like Stewart ensuring customers feel at home and helping them find exactly what they need. Many reviewers highlight the store's organization and transparency, making shopping and pawning straightforward.
Located conveniently in Phoenix, USA Pawn & Jewelry is easily accessible for locals and visitors alike. Whether you’re looking to buy or sell, you’ll find their setup user-friendly and convenient.
Editor's Review
USA Pawn & Jewelry in Phoenix has carved out a solid reputation among locals since its family-owned inception in 1992. With a stellar rating of 4.7 out of 5 based on 95 reviews, it seems clear that many customers appreciate the friendly and transparent service provided by the staff. For instance, Nick Y. remarked, 'Fernando and Brad were very nice and transparent about the worth of my items and getting me the best deal.' This sentiment is echoed by others who highlight the welcoming atmosphere, making it a comfortable place to buy or sell.
What truly stands out about this pawn shop is its dedication to customer satisfaction. A review by Falisha Sue Hast noted, 'The new owners were not only caring but genuinely invested in making sure I was able to get my items back.' This caring touch resonates deeply, particularly for those who might feel apprehensive about pawning sentimental items. However, it’s not all sunshine and rainbows. A few customers did express concerns about certain transactions. For example, Earl Morrishow had a less-than-ideal experience returning a non-functioning PS4 controller, stating, 'Upon taking the controller back...my wife was told they would not do that.'
It’s a mixed bag, really. But overall, the genuine effort from the team at USA Pawn & Jewelry appears to shine through, making it a go-to spot for those looking for jewelry or electronics. If you’re on the hunt for brand-name merchandise or simply need a good deal, this place seems to deliver.
What We Like
- Friendly and helpful staff create a welcoming atmosphere.
- Transparent pricing and honest appraisals of items.
- Wide variety of inventory, including jewelry and electronics.
Room for Improvement
- Some customers have reported issues with product quality.
- Occasional complaints about the return policy.
What Customers Are Saying
“Fernando and Brad were very nice and transparent about the worth of my items and getting me the best deal.”
— Nick Y
“The new owners were not only caring but genuinely invested in making sure I was able to get my items back.”
— Falisha Sue Hast
What Shoppers Say
Based on analysis of 5 customer reviews
“Excellent customer service from pawn dealer FERNANDO.”
“Stewart was very helpful and welcoming to the customer.”
“The controller does not charge or even work.”
“Fernando and Brad were very nice and transparent.”
Insider Tips
Ask staff for help finding items quickly.
Check the functionality of electronics before purchasing.
What to Expect
- You'll find a friendly and knowledgeable staff ready to assist with your needs.
- The store regularly updates its inventory, so there's always something new to check out.
- Prices are competitive, and you'll appreciate the flexible payment options available.
Business Highlights
- ✓Family owned since 1992
- ✓Accepts EBT/SNAP
- ✓New inventory every day
- ✓Expert gold buyers pay top dollar for gold and diamond jewelry
- ✓Convenient Layaway option available
- ✓EZ+ Rewards Program for managing pawns and layaways
Google Reviews
Me and my wife bought a PS4 for our grandson for Christmas from this place. When resent was opened and everything plugged up, we noticed that the controller does not charge or even work for the system. Upon taking the controller back in hopes that we...
Stewart was very helpful and welcoming to the customer. He took me exactly where the item I was looking for was at. I was rung up within minutes of being in the store. Very respectful and well organized, along with time management. All in all my 1st ...
Used this place to get cash as I’m in a tight space. Fernando and Brad were very nice and transparent about the worth of my items and getting me the best deal. Solid place and people, per my experience they deserve the business. Thanks Guys !
Stopped to get food down the way and walked in while waiting. Walked out with a beautiful gold ring!!! Excellent customer service from pawn dealer FERNANDO. So nice, extremeley accomdating ( I think I looked at like ten different rings ..."sorry F...
"I wanted to share my incredibly positive experience with the new management. As someone who was a loyal customer to the prior owners, I admit I was a little concerned about the change and what it would mean for that relationship. I had a pawn that w...
Reviews from Google
Specialties
Payment Methods
Frequently Asked Questions
Visiting Tips
If you're a first-time visitor, don’t hesitate to ask staff for help finding specific items.
Consider visiting during weekday mornings for a quieter shopping experience.
There’s ample parking available, making it convenient to stop by without hassle.
Hours
- monday9:00 AM - 7:00 PM
- tuesday9:00 AM - 7:00 PM
- wednesday9:00 AM - 7:00 PM
- thursday9:00 AM - 7:00 PM
- friday9:00 AM - 7:00 PM
- saturday9:00 AM - 7:00 PM
- sunday12:00 - 5:00 PM